Finally the representative said I'll get a supervis Status: Resolved. I have place a subscription for Sunday paper but haven't, over the past 3 weeks, received any paper. I called the morning customer service and have been assured, each, time that the paper would be delivered. That has not happened. Customer service didn't answer the phone this morning but left my on hold for over 45 minutes when I just hung up. I am furious that a simple request can't be handled appropriately.
I called once to cancel my courier journal newspaper subscription back in May. The representative assured me it was scheduled to be cancelled on June 21st since I was paid up thru then. I said ok. I called June 23rd to confirm the account was cancelled and the representative said they saw zero request to cancel and the account was "reactivated". I told him I never reactivated it. He said it would be cancelled on June 30th then. The courier journal is holding my account hostage by keeping it open even though I've called to cancel the subscription twice!!
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Complaint Type: Delivery Issues. I subscribed to the Courier Journal, yet have never received a newspaper from them. This is the second account I have had with them, and I cancelled the first account because of non-delivery as well.
As I can see here there is no reports that was made that you are not receiving your paper. If I may ask why you didn't get in touch with us? They also informed me that I would have to pay for this month's subscription, trying to wring out every last drop, saying: "The soonest we could stop this is june 05, After that The individual had me fill out the form with all my information including credit card info.
I was told in a few days I would begin recieving the paper. I never did. A week went by I contacted them and was told they was sorry and that they would deliver my paper. At pm I had a courier call and leave a nasty voicemail yelling at me saying she could not find my mailbox.
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I contacted customer service the next day and told them what had happened and to immediately cancel my subscription, I was told I would receive my refund days in which I did not. I have called multiple times and told repeatedly that they see my refund being processed. This company is a scam and should be shut down for lying. I have read all the BBB complaints and 46 complaints have been filed for the same problem.
This is ridiculous and should not happen. I will never purchase another courier journal after this. I emailed the Courier Journal on January 17, using the link provided on their website to cancel my subscription. The paper did not stop. I made repeated attempts to cancel the paper through email and number.
The paper did stop but I again received a bill from the CJ, including May delivery which I did not receive. Again I called their number and the CSR indicated that he did not see in the notes where the supervisor approved the write-off of the account.
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I have overcharged multiple times for my subscription. Each time I call the Courier Journal I am promised a refund. No refunds have been forthcoming and I have cancelled my service.
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I am a 90 year old widow that truly enjoyed this newspaper. However, the billing statement continued to arrive incorrect.
$1.99 Per Week** For Print Delivery Wed.-Sun. & 24/7 Digital Access
Finally on 26 April , I cancelled my subscription to the Courier Journal because of their inability to address my concerns. I would like a billing adjustment because I paid through 30 April for the Courier Journal. Please click on the letters to help navigate to your desired paper.
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